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Order Info & Return Policy

On this page:

How to download files
Shipping times
Has your order shipped? Track your order
Billing questions
Cancel/ return/ refund an order

See also:

How to download files

If your order included files for download, there are download instructions at the bottom of the order confirmation screen and in the "Digital download information" e mail you'll receive. Note that the download area is only open for a few days after your order and to a limited number of downloads.

If you have any questions about downloading, please contact Customer service by e mail, or by phone (805) 618-1070, 9am-5pm Pacific Time, Mon-Fri..

Shipping origin, cutoff times & duration

Shipments originate from Denver, CO
Orders received by 1 pm Pacific time on a business day generally ship the same day
Express Mail and Global Express Mail orders received by 1 pm PST will ship that day
UPS 1 day, 2 day, 3 day and Worldwide Express orders recieved by 1 pm PST will ship that day

Domestic—US mail		Domestic—UPS		International
media mail	3-21 days	ground	1-7 days	USPS parcel post	3-28 days
parcel post	3-14 days	3 Day Select	1-3 days	USPS priority	3-14 days
priority mail	1-3 days	2nd Day Air	1-2 days	UPS	2-4 days
Express Mail	1 day	UPS overnight	1 day

Our most common customer service issue is long shipping times with media mail (book rate) shipping, which is popular because it is inexpensive.

90% of the time the shipment arrives a few days after the customer has contacted us wondering where it is.

Please give shipments the amount of time described above to arrive before contacting us, at which time we can reship the order or issue you a refund.

Has your order shipped? Tracking your order

You will receive a shipping confirmation e mail from us when your order ships. At this time, tracking information for UPS shipments will be sent. (Note: there is no tracking for most US mail shipments.)

Billing Questions

The charge on your credit card will show up as "Oasis Design."

For questions about billing please contactCustomer service by e mail, or by phone (805) 618-1070, 9am-5pm Pacific Time, Mon-Fri.

Return/ cancel an order

Retail order refund policy

We offer an unconditional 30 day 100% money back guarantee on both physical products and downloads.

In the case of physical products, we ask that you cancel the order before it's shipped or send the product back to us. We'll refund the shipping we charged you, but you are responsible for the cost of shipping the product back to us.

Wholesale order refund policy

There is a 10% restock fee for product returned in perfect condition within 60 days. You are responsible for return shipping charges.

Product which has the slightest damage is not returnable, as we can't resell it.

To cancel an order before it has shipped

Contact Customer service by e mail, or by phone (805) 618-1070, 9am-5pm Pacific Time, Mon-Fri.. Note that you have to be pretty quick to catch it before it ships; see the shipping times above.

To return an order after it has shipped

Retun the shipment to sender, or mail or UPS the products back to us at:

Return
Oasis Design c/o At Last Fulfillment
11701 East 53rd Avenue, Unit A
Denver, CO 80239

No return authorization is needed if it is shipped back to us within thirty days of your receipt of the order.

To request a refund

Within 30 days of receipt of your order, fill out our refund request or contact Customer service by e mail, or by phone (805) 618-1070, 9am-5pm Pacific Time, Mon-Fri.

Your Satisfaction Guaranteed... eventually
We are a very small business. Please be patient with your customer service requests. It may take us a little while, but we will resolve any issues to your satisfaction.

Thank you for your business!

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